A fast-growing business consulting firm is seeking a Customer Solutions Team Member to provide exceptional customer support and help homeowners find reliable home improvement solutions. As a Customer Solutions Team Member, you will serve as a trusted point of contact, answering questions, providing guidance, and ensuring customers feel informed and supported throughout their experience. As a Customer Solutions Team Member, you will play an important role in educating homeowners about the benefits of professionally installed, custom-fit seamless gutters and how they can provide superior performance compared to traditional gutter systems. You will also work closely with installation teams to coordinate services and help create a smooth, hassle-free experience from the initial consultation through project completion. Customer Solutions Team Member Responsibilities Engage with homeowners to explain product features, answer questions, and recommend gutter solutions based on their needs Schedule installation appointments by managing calendars, coordinating availability, and communicating with field teams Maintain accurate customer information in CRM systems, including customer interactions, service updates, and sales activity Address customer questions and concerns by collaborating with internal teams and providing timely updates Support sales efforts through lead management, follow-up communication, and customer feedback Identify opportunities to improve customer satisfaction by understanding customer needs and recommending relevant solutions or promotions Partner with installation and sales teams to ensure a seamless customer experience from start to finish Customer Solutions Team Member Qualifications Previous experience in customer service, sales, scheduling, sales support, or a related role preferred Excellent verbal and written communication skills with the ability to explain products and services clearly Prior Customer Solutions Team Member experience is a plus Strong customer service skills and a solutions-focused approach Comfortable working with CRM systems, scheduling software, and other computer-based tools Strong organizational and multitasking abilities with excellent attention to detail Positive, professional, and proactive attitude Ability to work effectively in a fast-paced, team-oriented environment Experience in home improvement, construction, or a service-based industry is a plus, but not required to be our next Customer Solutions Team Member and start your Leafguard career today!

Pay:

$48,000.00 - $55,517.93 per year

Benefits:

401(k) Flexible schedule On-the-job training

Work Location:

In person