We are currently seeking a Customer Service Representative to join our fast growing team! This role will serve as the primary point of contact between Associated MetalCast and our customers. This role is responsible for managing customer accounts, following up with orders, resolving daily issues, and ensuring a high level of customer satisfaction. The CSR works closely with Sales, Production, and Shipping to ensure timely delivery and accurate communication throughout the order process.

Key Responsibilities:

• Serve as the main contact for assigned customer accounts, responding promptly to inquiries via phone or email.
• Process customer requests with expediting and delivery schedules.
• Provide customers with order acknowledgements, shipping updates and tracking information.
• Coordinate with internal departments (Production, Quality, and Shipping) to ensure customer requirements are met.
• Manage changes to orders, including revisions, reschedules, and cancellations.
• Address customer complaints or issues professionally and ensure timely resolution.
• Maintain accurate records in ERP and CRM systems.
• Monitor open orders to ensure on-time delivery and proactively communicate any delays in a timely manner.
• Support the Sales team with data entry, reporting, and customer communication.
• Participate in team meetings to identify process improvements that enhance customer experience.

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 2+ years of customer service experience, preferably in a manufacturing or industrial environment.
• Strong communication and problem-solving skills.
• Proficient in Microsoft Office (Excel, Outlook, Word); experience with ERP systems preferred.
• Detail-oriented with strong organizational and time management skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Professional, positive attitude with a commitment to customer satisfaction.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person