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UL
UL LLC
Client Services Coordinator I
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Arkansas data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$34,575 / year median in Arkansas
+1% projected growth
Job Description
Diploma or equivalent, plus two years of directly related experience. Client services experience is a plus. Ability to use judgment in technical, client services, and management issues. Effective computer and communication skills, written, and verbal. Experience with MSWord, Excel, and Access.
Total Rewards:
This position is eligible for annual bonus compensation with a target payout of 5% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours). #LI-NM1 #LI-Onsite Organize and process incoming client samples and maintain records. Resolve any sample receipt issues with clients. Communicate project schedules to clients. Prepare and complete reports for assigned clients. Contribute to program team to ensure deadlines are met. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices. Performs other duties as directed.Benefits
- Paid Time Off (PTO)
- Sick Leave
- Floating Holidays
- 401(k) Plans