Dispatcher and Customer Service Representative REACH Heat and Air Maumelle, AR Job Details Full-time $16 - $22 an hour 1 day ago Benefits Paid holidays Health insurance 401(k) Paid time off 401(k) matching Opportunities for advancement Qualifications Phone communication Attention to detail Productivity software Client interaction via phone calls Customer data entry Full Job Description Service Dispatcher & Customer Experience Coordinator REACH Heating and Air is a growing HVAC, Refrigeration, Plumbing, and Electrical company serving commercial and residential customers throughout Central Arkansas. We are looking for an organized, customer-focused Dispatcher/Customer Service Representative who thrives in a fast-paced environment and enjoys solving problems while delivering exceptional customer service. This is a key position within our company. The right candidate will be responsible for ensuring our technicians are scheduled efficiently, customers receive outstanding communication, and work orders move smoothly from the initial phone call through completion and invoicing. Responsibilities Answer incoming customer calls with professionalism and empathy. Schedule service calls and coordinate technicians based on location, skill set, priority, and workload. Minimize technician drive time by optimizing daily routes and dispatch schedules. Monitor technician progress throughout the day and adjust schedules as priorities change. Communicate with customers regarding appointment times, delays, and job status. Create and update work orders with complete and accurate information. Ensure technicians have the information, equipment, and materials needed before arriving at each job. Assist with warranty calls, callbacks, emergency service requests, and preventative maintenance scheduling. Work closely with technicians, office staff, warehouse personnel, and management to keep operations running efficiently. Help identify scheduling opportunities that improve technician productivity and customer satisfaction. Maintain accurate customer records and documentation within our service management software. Qualifications Previous experience dispatching for an HVAC, plumbing, electrical, refrigeration, or other skilled service company is strongly preferred. Excellent customer service and communication skills. Strong organizational and multitasking abilities. Ability to remain calm and make sound decisions under pressure. Experience using dispatch or field service software (Housecall Pro experience is a plus). Comfortable using computers, Microsoft Office, email, and multiple software systems. Ability to prioritize competing demands while maintaining attention to detail. Positive attitude with a team-first mindset. What We're Looking For We are looking for someone who: Enjoys helping customers and solving problems. Thinks several steps ahead and anticipates scheduling challenges. Takes ownership of their work. Communicates professionally with customers and technicians. Can make quick decisions while maintaining a high level of accuracy. Wants to grow with a rapidly expanding company. Why Join REACH Heating and Air? At REACH, we believe our people are our greatest asset. We are building a company known for professionalism, integrity, quality workmanship, and exceptional customer service. As we continue to grow, there will be opportunities for advancement and professional development. Benefits Competitive pay based on experience Paid holidays Sick Days Health insurance 401K Ongoing training and development Career advancement opportunities Supportive team environment If you are organized, customer-focused, and enjoy keeping a fast-paced service business running efficiently, we'd love to hear from you. Apply today and become part of the REACH Heating and Air team!

Pay:

$16.00 - $22.00 per hour

Benefits:

401(k) matching Health insurance Paid time off

Work Location:

In person