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Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Arizona data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$38,126 / year median in Arizona
-12% projected decline
Job Description
Customer Service Representative at Cognizant Customer Service Representative at Cognizant in Arizona City, Arizona Posted in 1 day ago.
Type:
full-time Job Title
- Customer Service Rep Location
- Mesa, AZ
- 5 days a week onsite
- Must be fluent in German
- Rotational shifts The ideal candidate loves talking to people and proactively solving issues.
You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's needs Data entry in various platforms Qualifications At least 1
- 3 years' of relevant work experience German speaking.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work