Afni, Inc., a leader in customer engagement services, is seeking a dedicated Call Center Representative to enhance client satisfaction and contribute to our dynamic telecommunications team. This role requires excellent communication skills, a passion for helping others, and the ability to perform well in a team-oriented environment. Our Call Center Representatives are at the heart of our business operations, ensuring client issues and inquiries are handled with the utmost professionalism and effectiveness. Responsibilities Answer incoming calls and respond to customer emails. Manage and resolve customer complaints. Identify and escalate issues to supervisors. Provide product and service information to customers. Research required information using available resources. Document all call information according to standard operating procedures. Complete call logs and reports. Required Skills Strong verbal and written communication skills. Ability to listen effectively and respond to customer needs. Skill in multitasking and handling high call volumes. Basic knowledge of computer software and telephone systems.