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SL
Sun Life Health
CALL CENTER OPERATOR
Career Insights for Call Center Representative
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Scorecard
Based on Arizona data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$37,655 / year median in Arizona
-4% projected decline
Job Description
Patient Support
- Connect, Schedule, and Care!
What You'll Do:
Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN Assist patients with portal registration, refill requests, and general questions Route calls, take messages, and provide personalized support to patients and providers Ensure accurate patient information and maintain HIPAA compliance Support staff with scheduling overflow and special patient needsKnowledge, Skills, & Abilities:
Comfortable using multi-line phone systems Bilingual (English/Spanish) preferred, but not required Computer literate, organized, and able to thrive in a fast-paced environmentEducation & Experience:
High School diploma or equivalent Experience using multi-line phone systemsCompensation:
$16.50/hour flat + opportunity for bonus if call metrics are met or exceededWhy You'll Love Working Here:
Great Company Culture- supportive, collaborative team Work/Life Balance
- work stays at work! Time Off
- 2 weeks PTO, 10 paid holidays, and sick time Health Benefits
- medical (HSA/FSA), dental, vision, life, short
- & long-term disability Future Planning
- 403(b) retirement plan This role is perfect for someone who loves helping patients and being the friendly, reliable link between patients and providers.