Full Job Description Customer Service Representative Job Description:

We are looking for a Customer Service Representative to act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Efficiently communicate projected installation dates with customers. Additionally, a customer service representative's purpose is to complete tasks, and resolve challenges with other departments. Responsibilities and Duties Contribute to the achievement of the Avanti objectives by displaying proficiency in their areas while completing projects and responsibilities assigned in a professional manner Take ownership and quickly resolve any issues regarding customer/homeowner requests by managing expectations and scheduling service Ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by building a sustainable relationship with our customer accounts Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Creating customer service tickets for required service and parts Communicate daily scheduling updates via email, customer service coordinator, and builder scheduling systems Proper documentation of customer activities, progress, and service issues Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc. Cross-train, share best practices and continually learn other departments/locations roles and dynamics for continuous growth

Qualifications and Skills:

Punctual and reliable; be at work on time every day and the ability to work in a team environment Strong phone contact handling skills and active listening Problem solving skills required, willingness to learn Microsoft Programs experience - Outlook, MS Teams, and MS Excel Construction and Window knowledge preferred Bilingual Spanish/English a plus Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti Consistency complete day to day tasks of a customer service representative per standard work routine

Education/Experience:

High school diploma/GED or 1-2 years of related work experience

Pay:

$18-$20 depending on work history Paid Weekly and Paid holidays

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift No nights

Experience:

Customer service: 1 year (Required) Ability to

Commute:

El Mirage, AZ 85335 (Preferred) Ability to

Relocate:

El Mirage, AZ 85335: Relocate before starting work (Preferred)

Work Location:

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