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Email Location:

Scottsdale, Arizona Country:

United States Worksite Policy:

Remote Job Type:

Contract Category:

Customer Service ID:

#90348 Job Description Our DoD/Aerospace Client is looking to fill a Customer Support Technician position providing technical assistance and support to internal and external customers. This role focuses on diagnosing and resolving IT-related issues across computer hardware, software, printers, networks, telecommunications systems, and related infrastructure.

Location:

Telework/Remote Position:

Customer Support Technician Contract Length:

12-24 months with possibility of going direct

Pay:

$29.05/hour

Education/Experience:

Associate's degree or equivalent relevant experience plus a minimum of 1 year of relevant experience

Schedule:

1st

Shift Clearance Requirement:

US Citizenship required Position Overview As the Customer Support Technician, you'll be responsible for responding to customer inquiries, diagnosing and troubleshooting technical problems, providing solutions and workarounds, and escalating issues to higher-level support when necessary. You will support computer hardware, software, printers, network and telecommunications systems, personal computers, and related systems. You will also prepare help desk incident reports, assist with hardware and software evaluations, support hosted web-enabled solutions, and contribute to technical documentation, knowledge bases, and training materials. What You Bring to the

Table:

Associate's degree or equivalent relevant experience, plus a minimum of 1 year of relevant experience Ability to facilitate SRT calls to expedite service recovery and restoration Ability to monitor, verify configuration, and provide first-level triage of networked servers, storage, and other infrastructure devices U.S. citizenship is required due to the nature of the work performed within the client's facilities

What Sets You Apart:

Creative thinking with the ability to multi-task Ability to work effectively in collaborative team environments Commitment to ongoing professional development Ability to identify opportunities to apply AI for continuous improvement and innovation

About Our Client:

Our client is a mission-critical DoD/Aerospace defense contractor developing solutions that lead, serve, and protect our nation. Our client develops strategic systems supporting defense, civil government, intelligence, and cyber missions worldwide.

About APR:

Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Don't miss out on this amazing opportunity! If you feel your experience is a match for this position, please apply today and join our team. We look forward to working with you! #SPC1 Apply Now "

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Contract Apply Now Job Details About APR Consulting APR Consulting, Inc., is one of the most trusted talent acquisition and workforce solutions providers in the United States. Known for exceptional responsiveness, agile strategies, and consistently high-level talent, the firm has become a go-to for organizations and managed services providers navigating complex change and urgent challenges. Since its founding in 1980, APR has transformed from a California IT-focused staffing firm to a full-service solutions provider filling a wide range of positions and serving over eight industries — including aerospace and defense, healthcare, IT, telecom, hospitality/gaming, sports/entertainment, government, and utilities -- in all 50 states, with a loyal roster of more than 850 specialized professionals.