Customer Service Representative

Customer Service Representative FJS Hearing Professionals Apple Valley, CA Job Details Full-time $19 - $25 an hour 6 days ago Benefits Paid training Paid holidays Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Qualifications Vendor relationship building Computer operation Interpersonal skills Sales Computer literacy Customer inquiry handling High school diploma or GED Patient interaction Full Job Description Job Overview FJS Hearing Professionals is seeking a self- driven individual. No previous experience is needed. We will PAY you while you learn! PAID training to become a Licensed Hearing Instrument Specialist in the state of California. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional customer support and ensuring client satisfaction. The ideal candidate will possess strong communication skills and a passion for helping others, while being able to manage inquiries efficiently in a fast-paced environment. You will resolve and offer solutions to people with hearing loss, earn a comfortable living with potential to grow A rewarding career with a stable company

We Offer:

Paid Training Salary +

Commission Bonuses Benefits:

Medical, Dental and Vision 401K Vacation Paid Holidays Marketing support - local, regional and national Access to our In-House learning systems CA State license training Your Responsibilities Work with your supervisor to obtain a State Board Trainee License and work towards becoming a licensed Hearing Aid Dispenser Examination and evaluation of hearing acuity, sensitivity and communication disorders; including sound field, air and bone conduction Communicating the test results both verbally and in writing to the patient and their families in a way they can understand Recommending and fitting of hearing instruments to provide auditory rehabilitation advice and guidance, and obtaining ear mold impressions when needed Maintaining patient records and case histories; ensuring accurate completion of state and federal required forms Repairing and Selling hearing instruments and accessories Maintaining records of equipment calibration, ensuring equipment is in working order Monitoring and documenting sales, repairs and credits; assisting in marketing activities as required; participating in the growth of your office as if it is your own Maintaining professional patient, co-worker, and vendor relationships Qualifications High school diploma or equivalent Basic computer skills Professional image and appearance Strong verbal communication skills Experience in customer service, or other related fields Enthusiastic personality Previous experience in sales is recommended Good listener Must be able to sit for long periods of time throughout the day Must have good dexterity in both hands Ability to build rapport with people Strong negotiation skills balanced with a desire to help people

Job Type:

Full-time Pay:

$19.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Sales:

1 year (Preferred)

Work Location:

In person