Client Services Assistant

Position Title:

Client Services Assistant Non-Exempt .8 FTE $25/hour

Monday-Thursday:

9am-5:30pm Reports to:

Client Services Manager Locations:

Aptos and throughout Santa Cruz and San Benito Counties as needed for outreach and events Hourly All employees receive paid-time off and holidays. We provide a Roth IRA through CalSavers after 60 days. Full-time employees are eligible for health benefits after 60 days.

Position Descriptions Client Services Support:

Field phone inquiries, provide blank referral forms to new clients/providers, receive provider-submitted referrals Complete new client intakes and ensure referrals are complete and accurate; follow up with provider if needed Field phone inquiries and assess appropriateness for the program. Keep all client information accurate and complete in program database and create necessary reports Conduct or coordinate client check-in calls and completion surveys Provide regular narrative, data and oral reports and presentations on the Client Services Program; capture ongoing client testimonials and stories Administrative tasks such as filing, database reporting, emails, mailings and preparing packets of program materials Coordinate the Client Birthday Program Able to work Monday through Friday, some days until 6pm, with occasional weekend hours with advance notice Attend staff and team meetings Screening for Medi-Cal eligibility Meal Invoicing and Insurance Claim Submission Handling Claim Denials and Appeals Insurance Follow Up Fills in as backup when Client Manager is unavailable Qualifications A commitment to Teen Kitchen Project's Mission and Operating Principles Excellent organizational skills and attention to detail Excellent communication skills both verbal and written (including face-to-face, phone, email and text) Able to troubleshoot in real-time Experience training and managing others preferred Computer savvy and willingness and ability to learn new programs quickly Self-directed; comfortable working in a fast-paced collaborative environment Bilingual and biliterate in Spanish strongly preferred Valid California driver's license and excellent driving record HIPAA-certification (we will assist with this)

ESSENTIAL FUNCTIONS

Ability and desire to be in a work environment that values working as a team, relationships and giving and receiving honest feedback

Self-led:

Knows and completes responsibilities in assigned timelines, asks for clarifications when needed, has a good awareness of self Sensitive to the circumstances and needs of the critically ill and seniors, especially those who are low-income, as well as people with mental health and substance abuse issues Works well with all internal staff and external contacts, communicates warmly and clearly, promotes a positive image of the organization and works diligently to resolve issues

Poised:

able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations

Ethical:

Honest, accountable, maintains confidentiality

Knowledgeable:

Understands facets of job, keeps job knowledge current Well organized: Information organized and accessible, maintains efficient workspace, manages time well Technically savvy: Skilled with computers, proficient with function-appropriate technology, learns quickly, uses technology to enhance job performance with the interest and ability to learn new technology

Professional Communicator:

Excellent public speaking, written and verbal communication skills Ability to stay calm and keep your sense of humor in a fast-paced, entrepreneurial environment

PHYSICAL DEMANDS

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work environment is primarily indoors with the majority of time spent sitting at a desk. Teen Kitchen Project (TKP) is an Equal Opportunity Employer and strongly encourages members of minority groups to apply. All employment decisions at TKP are made without regard to race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status or any other status protected by laws or regulations.

Job Type:

Full-time Pay:

$25.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Vision insurance

Work Location:

In person