Customer Service Representative Spectrum Staffing Services - 3.4 Avocado Heights, CA Job Details Full-time $21 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Computer operation Email customer support High school diploma or GED Quality data entry Customer data entry Full Job Description SUMMARY Join a fast-paced customer service team where you will be a key point of contact for customers, helping resolve questions, process requests and keep day-to-day operations moving smoothly. This full-time, Monday-Friday opportunity is ideal for someone who enjoys working with people, is comfortable handling a high volume of calls and emails, and thrives in an organized office environment. You will gain hands-on experience supporting customer accounts, coordinating with internal teams and using technology to manage a variety of service needs.

RESPONSIBILITIES

Professionally respond to a high volume of inbound customer calls and email inquiries in a fast-paced environment. Process customer requests involving orders, product substitutions, pickups, returns and account credits. Provide responsive support for special customer requests and help identify practical solutions to service needs. Use computer systems and multi-line phone technology to document information and manage customer communications accurately. Coordinate with internal departments and provide additional operational support as business needs require. Maintain a helpful, professional approach while balancing multiple priorities and resolving day-to-day customer concerns. Assist with special projects and other related duties as assigned.

QUALIFICATIONS

High school diploma or GED required. At least 6 months of recent experience in a call center, customer service or similarly high-volume service environment. Previous data entry experience with the ability to work accurately in a demanding, fast-moving setting. Excellent computer skills and comfort learning and navigating multiple systems. Strong communication, interpersonal and problem-solving abilities with a team-oriented mindset. Comfort interacting with customers regularly by phone, email and, when needed, in person. Experience working with multi-line phone systems is helpful; Cisco phone system experience is a plus. Prior customer service or call center experience within foodservice or a related industry is preferred.

BENEFITS

Full-time, Monday-Friday schedule with consistent daytime hours (8:00 AM-5:00 PM). Medical, dental and vision coverage available. 401(k) opportunity available. Consistent weekday schedule that supports predictable work hours and evenings off. Opportunity to build customer service, order support, problem-solving and cross-functional coordination experience in a busy professional environment. Exposure to multiple areas of the operation, providing broader experience beyond traditional call center responsibilities. Collaborative team environment with opportunities to strengthen communication, technology and customer relationship skills.

COMPENSATION

$21 per hour #INDHP