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Auto Xpert

CUSTOMER SERVICE AND SALES SPECIALIST

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Job Description

CUSTOMER SERVICE AND SALES SPECIALIST
Auto Xpert Belmont, CA Job Details Full-time $22 an hour 2 hours ago Qualifications Customer communication Office activity coordination In-person customer service English Managing clients in a customer support role Office phone management Full Job Description
AUTOXPERT
is hiring a full-time Customer Service & Sales Specialist to work in person at our automotive appearance shop. We provide window tint, paint protection film (PPF), vinyl wraps, ceramic coatings, and detailing. This role is the main point of contact for customers and works closely with our Shop Coordinator to keep daily shop operations organized.
Responsibilities:
  • Answer phone calls, texts, online inquiries, and in-person questions.
  • Learn our services and products, understand what each customer needs, and explain suitable options clearly.
  • Prepare quotes using approved pricing, follow up with leads, and help close sales.
  • Schedule appointments, collect deposits and payments, and coordinate vehicle drop-off and pickup.
  • Keep quotes, customer information, job details, and updates organized in Urable.
  • Communicate job status and timing between customers, installers, and the Shop Coordinator.
  • Assist with social media posts, messages, and promotions. We're looking for someone who:
  • Communicates clearly and professionally in spoken and written English.
  • Is organized, dependable, and comfortable speaking with customers.
  • Can handle several calls, messages, and jobs without losing track of details.
  • Is interested in learning about tint, PPF, wraps, ceramic coatings, and detailing.
  • Has customer service or sales experience; automotive experience is a plus.
Schedule:
Monday through Saturday, 8:00 AM-6:00 PM, with a one-hour unpaid meal break each day. Overtime is part of this schedule, and up to 15 overtime hours per week may be available depending on business needs.
Compensation:
Hourly pay plus sales commission. The hourly rate will be shown in the pay section of this posting. To apply, please include your relevant customer service or sales experience and your availability
Pay:
$22.00 per hour Expected hours: 54.0 per week
Work Location:
In person