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RH
Robert Half
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Description We are looking for a Customer Service Representative to join a construction-focused organization in Benicia, California on a contract basis with the potential for a permanent position. This role will support customers throughout the order cycle, from purchase order intake through invoicing and delivery follow-up, while serving as a dependable point of contact for questions and updates. The ideal candidate brings strong administrative accuracy, clear communication, and the ability to manage multiple priorities in a fast-paced environment.
Customer Service Representative Responsibilities:
- Manage customer orders from initial purchase order receipt through final documentation, ensuring all details are entered accurately and processed on schedule.
- Review pricing, quantities, batch information, and related order records to confirm accuracy before invoices are issued.
- Prepare and distribute invoices, credit memos, and other customer-facing documents using company systems and established procedures.
- Monitor shipment activity and provide customers with timely updates regarding delivery status, freight details, backorders, or product substitutions.
- Partner with teams across accounting, shipping, production, sales, and leadership to resolve order issues and support smooth fulfillment.
- Respond to customer inquiries with professionalism, handling a high volume of calls and messages while maintaining service quality.
- Support account maintenance by assisting with credits, debits, documentation updates, and general order-related questions.
- Maintain organized records, reports, and transaction history to help ensure reliable customer and order information. If you think you can be a good fit for the Customer Service Representative role, please apply today! Requirements
- At least 2 years of experience in customer service, order processing, invoicing, or administrative support.
- Demonstrated accuracy and attention to detail when entering orders, reviewing documents, and preparing customer invoices.
- Ability to manage inbound customer communication and respond effectively in a fast-moving, high-volume environment.
- Strong verbal and written communication skills with a detail-focused and service-oriented approach.
- Experience using Microsoft Office applications for daily administrative and customer support tasks.
- Familiarity with purchase order handling, order entry, and invoice processing.
- Exposure to ERP or company operating systems; experience with SYSPRO is preferred.
- Strong problem-solving skills and the ability to prioritize competing tasks effectively.