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OF
Osterkamp Farms
Service Writer
Career Insights for Automotive Customer Service Representative
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Based on California data
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What they do
An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
$60,768 / year median in California
+8% projected growth
Job Description
Service Writer Shop Position - Full Time, Hourly, Non-Exempt Initiates automotive and/or equipment services and repairs as needed or requested. Controls inventory using a pro-active approach to ensure items are in-stock or on order for planned maintenance. Other duties and responsibilities including but not limited to: Initiate Work Orders Upon Request for Farm Equipment
- Open work orders to correct any problems with equipment or vehicles and maintain control until closed
- Make sure inventory is in stock or is ordered in a timely manner to repair defective components
- Coordinate equipment maintenance and repair with Supervisors; service vehicles and equipment to maintain functionality
- Work with Purchasing Coordinator to make sure parts are ordered as necessary
- Enter all work orders into Maintenance System with precise information in regards to parts and mechanic hours
- Work with accounting department to ensure correct allocation of parts on vendor invoices Preventive Maintenance Coordination
- Make sure all equipment is taken in to shop for repair in a timely manner according to maintenance schedules
- Prepares repair orders (work orders) by describing symptoms, problems and causes discovered
- Verifies warranty and service contract coverage on vehicles and equipment
- Enter additional work done into work orders database system
- Maintenance logs are being properly filled out and maintained Workplace Safety
- Ensure employees are working in a safe and efficient manner
- Ensure proper PPE is distributed and always in use
- Assist with ensuring employees listen to directions and report to superiors if needed
- Implement safety procedures Special Skills
- Automotive and heavy equipment knowledge and repair abilities
- English/Spanish speaking
- Must be computer literate - ability to use Maintenance tracking system and MS Excel. Must export reports on a weekly basis
- Ability to work hands on with equipment a plus
- Forklift certified Environmental conditions
- Must be able to work outside and in a setting in sometimes extremely hot and/or extremely cold conditions.
Physical Demands:
- Perform physical tasks as needed, which include lifting objects that weight from 50 up to 100 lbs & team lifting of 100 lbs or more.