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FG
Fit-Line Global
Customer Service Representative/Admin
Career Insights for Customer Service Representative (General)
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Service Representative/Admin Fit-Line Global - 1.0 Brea, CA Job Details Full-time $25 an hour 10 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Customer communication ERP systems Sales order data entry Employee relationship building Continuous improvement Prospecting Full Job Description Job Overview Supports Company operations by maintaining front office and customer service, based on the noted responsibilities below. Responsibilities Helps customers with questions regarding company product and services. Keeps track of customer correspondence and logs key account information in CRM system. Prepares quotations and follows up with customers and prospects. Enters customer orders into ERP system and submits order acknowledgements. Supports the company's quality policy and quality objectives by: accurately entering orders into ERP system, submitting order acknowledgements to customers with correct ship-by-dates, continually exceeds customer expectations by providing excellent customer service, and explores opportunities to continually improve and streamline job responsibilities. Accepts ownership for new and different requests. Helps maintain a safe working environment. Keeps company's' and customer information confidential. Qualifications Proficiency in Microsoft Office software Strong listening, communicating, and customer service skills. Motivation and ability to learn about our company's industry and products Ability to multitask and provide effective solutions. Works well with others and helps foster a supportive work environment. Join our team and contribute to creating outstanding experiences for our customers!