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Guest Service Representative I - Hospitality
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Job Title:
Guest Service Representative Company:
Highway West Vacations Location:
Sideways Inn Buellton Status:
Full-Time, Non-Exempt Rate:
$18.50 /
Hr Supervisor:
Regional Director, General Manager Benefits:
We offer a competitive compensation package with Company paid employee only health insurance, vacation and sick time, Company paid holidays, life insurance, and employee discounts! The Guest Service Representative (GSR) is responsible for welcoming guests, receiving, fulfilling and reporting guests' requests, creating reservations, providing concierge services and recommendations, and checking guests in and out of the hotel with a level of service that meets or exceeds guest expectations. The GSR is also responsible for keeping the lobby area clean and welcoming.
Requirements:
1-2 years hotel/restaurant experience Dependable, punctual, impeccable attendance record Accurate, attention to detail, service oriented Strong organizational skills Positive attitude, strong interpersonal and diplomatic skills Excellent math aptitude and cash handling ability Excellent communication and organizational skills. Professional demeanor Proficient computer skills, including Word, Excel and PowerPoint. Must be able to work on feet for extended periods Must be able to work a flexible work schedule including evenings, weekends and holidays. Proof of eligibility to work in the
United States Preferred Qualifications:
Associates degree in Hospitality Management or related field preferred. HWV Hospitality Services Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #HWV1
Benefits
- Paid Time Off (PTO)
- Sick Leave
- Health Insurance
- Dental Insurance