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Simpson Buick GMC Cadillac of Buena Park

Service Advisor

Career Insights for Automotive Customer Service Representative

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Based on California data

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$60,768 / year median in California

+8% projected growth

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Job Description

Simpson Buick GMC Cadillac of Buena Park is looking for an experienced Service Advisor. This is a great opportunity to work closely with a team of dedicated professionals. We offer competitive pay, an excellent benefits package (medical, dental and vision), paid sick and vacation days, 401k, employee discounts (sales, service and parts), and a great working environment.
Responsibilities:
Greet customers promptly in a friendly manner Obtain customer and vehicle information Provide excellent customer service Clearly report all vehicle symptoms as described by the customer Establish follow-up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verifies the final invoice reconciles with work performed on the repair order Explain all completed work and charges to customers
Required:
Experience as a Service Advisor Possesses strong customer relations skills A desire for a long-term career with a growing organization Personal and professional integrity Reynolds and Reynolds experience a plus Must have a valid driver's license and a clean driving record
Job Type:
Full-time Pay:
$83,000.00 - $200,000.00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance
Shift:
Day shift
Work Days:
Monday to Friday Weekends as needed
Work Location:
In person