Description We are looking for a Customer Service Representative to join a team in Cerritos, California in a contract-to-permanent opportunity. This role focuses on delivering responsive support to customers through phone and email while ensuring orders, appointments, and records are handled accurately. The ideal candidate is organized, detail-oriented, and comfortable managing a high volume of inquiries in a fast-paced service environment.

Responsibilities:

• Respond to incoming customer calls and emails with timely, courteous, and solution-focused service.
• Support both inbound and outbound communication to assist customers, follow up on requests, and provide updates.
• Enter customer orders and service details accurately into internal systems while maintaining complete records.
• Coordinate and schedule appointments based on customer needs and business availability.
• Welcome and assist visitors in the showroom, providing information and directing inquiries appropriately.
• Perform data entry tasks with a high level of accuracy to keep customer and order information current.
• Use Microsoft Word and Excel to document activity, track information, and prepare basic reports.
• Work collaboratively with internal teams to resolve issues and ensure a smooth customer experience. Requirements
• Previous experience in customer service or a call center environment.
• Ability to manage inbound calls effectively while maintaining strong attention to detail.
• Comfortable handling outbound calls for follow-up, coordination, and customer support purposes.
• Proficiency in data entry with the ability to maintain accurate records.
• Working knowledge of Microsoft Word and Microsoft Excel.
• Strong written communication skills for clear and detail-focused email correspondence.
• Ability to multitask, stay organized, and manage priorities in a busy environment.

TalentMatch® ­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .