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RH
Robert Half
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Description We are looking for a Customer Service Representative to join a team in Cerritos, California in a contract-to-permanent opportunity. This role focuses on delivering responsive support to customers through phone and email while ensuring orders, appointments, and records are handled accurately. The ideal candidate is organized, detail-oriented, and comfortable managing a high volume of inquiries in a fast-paced service environment.
Responsibilities:
- Respond to incoming customer calls and emails with timely, courteous, and solution-focused service.
- Support both inbound and outbound communication to assist customers, follow up on requests, and provide updates.
- Enter customer orders and service details accurately into internal systems while maintaining complete records.
- Coordinate and schedule appointments based on customer needs and business availability.
- Welcome and assist visitors in the showroom, providing information and directing inquiries appropriately.
- Perform data entry tasks with a high level of accuracy to keep customer and order information current.
- Use Microsoft Word and Excel to document activity, track information, and prepare basic reports.
- Work collaboratively with internal teams to resolve issues and ensure a smooth customer experience. Requirements
- Previous experience in customer service or a call center environment.
- Ability to manage inbound calls effectively while maintaining strong attention to detail.
- Comfortable handling outbound calls for follow-up, coordination, and customer support purposes.
- Proficiency in data entry with the ability to maintain accurate records.
- Working knowledge of Microsoft Word and Microsoft Excel.
- Strong written communication skills for clear and detail-focused email correspondence.
- Ability to multitask, stay organized, and manage priorities in a busy environment.