Position Summary An engineered flooring manufacturer is seeking a responsible Customer Service Representative. Experience in the flooring industry is preferred. 1-2 years of accounting or related work experience preferred.

Key Responsibilities:

Customer Support:

Answer incoming calls, respond to customer emails, address questions and concerns, provide product/service information, and resolve complaints or returns professionally. Order Processing ( QuickBooks required ): Create sales orders, generate invoices, calculate charges, process payments/billing, and manage customer accounts in QuickBooks accurately. Warehouse Coordination (office role, no physical labor): Work closely with the warehouse team on shipping and receiving matters. Every Friday, partner with the warehouse manager to perform physical inventory count and ensure inventory data is correctly reflected in QuickBooks.

Documentation & Follow-up:

Record all customer interactions and actions taken. Follow company communication procedures and policies.

Escalation:

Refer complex or unresolved issues to supervisors when necessary.

Customer Engagement:

Maintain a positive, solution-oriented attitude and go the extra mile for customers.

Preferred but not required:

Bilingual in English and Spanish or Chinese Mandarin.

Job Type:

Full-time Pay:

From $3,400.00 per month

Language:

Spansh and/or Chinese Mandarin (Preferred)

Work Location:

In person