Cutomer Service Representative DazPak City of Industry, CA Job Details Full-time $21 - $27 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Customer communication Interpersonal skills High school diploma or GED Organizational skills Customer support Customer information system software Time management Full Job Description The customer service representative is responsible for providing high quality customer support for all three segments of the DazPak business - DazPak converting solutions, DazPak flexible packaging and distribution. Ensure that customer inquiries, complaints, and issues are handled promptly and effectively, elevating as necessary to the Customer Service Manager. This role requires strong communication skills, empathy, and the ability to handle customer interactions effectively. The customer service representative serves as the primary point of contact between the company and its customers, ensuring customer satisfaction and promoting loyalty.

Responsibilities Customer Service Excellence:

Utilize information from within the entire organization by thinking forward and anticipating the questions that will be asked after an initial customer's question is answered and provide that information as well. Understand what capabilities DazPak has to offer and use this knowledge to solve customer issues and provide solutions that are not always obvious ones. Ensure that customer inquiries, complaints, and issues are resolved in a timely and satisfactory manner. Identify areas for improvement and implement strategies to enhance the overall customer service experience.

Order Processing and Tracking:

Process customer orders, including order entry, verification, and confirmation. Track and monitor order status, shipment, and delivery, keeping customers informed about any delays or issues. Coordinate with internal teams, such as logistics or sales, to resolve order-related inquiries or concerns.

Problem Resolution:

Show a positive and personalized customer experience by actively listening, empathizing, and addressing customer needs. Investigate and resolve customer complaints, issues, or discrepancies promptly and effectively. Identify the root causes of problems and propose appropriate solutions to prevent recurrence. Collaborate with other departments, such as technical support or operations, to resolve complex customer issues.

Product Knowledge and Upselling:

Develop a deep understanding of the company's products, features, and benefits with in all three segments of the DazPak Business. Educate customers about product usage, troubleshooting, and maintenance. Identify opportunities to upsell or cross-sell products and services based on customer needs and preferences.

Documentation and Reporting:

Maintain accurate and up-to-date customer records, interactions, and case details in the company's CRM system. Generate reports on customer inquiries, feedback, and trends to identify areas for improvement. Provide feedback and suggestions to management regarding customer concerns, process improvements, and training needs. Qualifications High school diploma or equivalent (additional education or certifications are a plus). Proven experience in a customer service or customer support role. Excellent verbal and written communication skills. Strong active listening and problem-solving abilities. Empathy and patience when dealing with customers. Proficiency in using customer service software, CRM systems, and other relevant tools. Proficiency in Microsoft Excel, including date entry, formatting, formulas, sorting and filtering. Ability to handle high e-mail volumes and work in a fast-paced environment. Adaptability and flexibility to meet changing customer demands and business priorities. Strong time management and organizational skills.

Job Type:

Full-time Pay:

$21.00 - $27.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person