Summary The part-time eCommerce Customer Service Representative will provide excellent support using all contact channels by handling inquiries via email, chat, phone and other channels as assigned. Business needs necessitate support of customers three days per week. This representative will be scheduled for shifts Monday through Wednesday. This temporary role is in person. Individuals must be within commuting distance of the Company's location in Commerce, CA. Core Responsibilities Respond promptly and effectively to customer inquiries via various channels (email, chat, phone etc.) regarding order status, product information, shipping details, returns, and other e-commerce-related matters within a 24-hour reply rate. Provide accurate and helpful information to resolve customer concerns and ensure customer retention and satisfaction Assists customers with placing, tracking, and returning orders while maintaining a friendly, can-do attitude. Document customer interactions thoroughly and accurately in our CRM and order systems. Create a fun shopping experience by providing styling advice to customers. Partnering with leadership team to escalate any site or system related issues. Participates in team building activities. Regularly analyze and suggest improvements to the overall Show Me Your Mumu customer service experience. Other duties as assigned. Job Requirements Experience working with Full Circle, Shopify, Zendesk and Loop Strong computer skills to include, MS Office, MS Excel and web-based systems (shipping system, ERP (Full circle) and Shopify. Prior experience working for a company that specialized in fashion, Bridesmaids dresses is a huge plus Must strive for organization and understand that organization saves time. 2 or more years of prior experience of working as a customer care /call center environment. Some college courses or High School Diploma or two years related experience and/or training; or equivalent combination of education and experience. Ability to work independently and as part of a team Strong problem-solving abilities Ability to diffuse situations and calm customers when necessary. Qualities Demonstrates accuracy and thoroughness. Applies feedback to improve performance, meets or exceeds productivity standards; Monitors own work to ensure quality. Highly motivated with a natural sense of urgency. Show Me Your Mumu is an Equal Opportunity Employer. We consider for employment all qualified candidates without regard to race, color, age, religion, national origin, sex, gender, marital status, sexual orientation, protected veteran status, disability, or any other characteristic protected by law.

Job Type:

Full-time Pay:

$24.00 - $25.00 per hour

Benefits:

Paid time off Ability to

Commute:

Commerce, CA 90040 (Required)

Work Location:

In person