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Sync Staffing, Inc.
Customer Service Representative
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Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Service Representative Sync Staffing, Inc. Corona, CA Job Details Full-time $22 - $24 an hour 5 hours ago Qualifications Customer communication Microsoft Excel Email customer support Microsoft Outlook Interpersonal skills ERP systems Filing Attention to detail Organizational skills Full Job Description Customer Service Representative (CSR) We are seeking an experienced and professional Customer Service Representative (CSR) with strong administrative, organizational, and communication skills. The ideal candidate is comfortable working in a fast-paced sales environment and has experience using ERP systems, preferably Acumatica . Qualifications & Requirements Previous Customer Service Representative (CSR) experience required Experience working with ERP systems required; Acumatica experience strongly preferred Proficient in Microsoft Office, including Word, Excel, and Outlook/email Previous experience working in a sales or customer-focused environment Strong verbal and written communication skills Professional and effective email communication Strong organizational skills and attention to detail Ability to follow instructions, directions, and established procedures Positive, professional attitude Dependable and able to work effectively as part of a team Ability to manage multiple tasks and priorities efficiently Key Responsibilities Provide professional customer service and administrative support Process and prepare customer quotes Enter, update, and research information within the ERP system Handle customer and internal email correspondence Prepare, organize, and maintain paperwork and documentation Perform filing, scanning, faxing, and document management Research information as requested by management or the sales team Prepare materials and presentations for meetings Reprint and organize documents as needed Assist the sales team with administrative and customer-related tasks Maintain accurate and organized customer and transaction records Perform additional administrative and customer service duties as assigned Ideal Candidate The ideal candidate is organized, detail-oriented, professional, and comfortable with technology . This position requires someone who can take direction, communicate effectively with customers and coworkers, and work collaboratively in a sales-driven environment. Experience with Acumatica or a comparable ERP platform is highly desirable.