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PB
Preferred Bank
Customer Service Rep I
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Responsible for providing customer service by receiving, paying and keeping accurate records of all transactions. Provide customer services such as cashing checks, receiving deposits, making withdrawals, making credit card advances, preparing change orders for commercial customers, etc. Balance cash drawer and other receipt daily, as well as ATM (Automatic Teller Machine) when required Process various Night-Drop and Mail transactions as needed Wrap and bag coin, verify currency, mix new currency and turn-in mutilated currency Cross-sell bank products Perform miscellaneous duties such as filing, answering telephones, maintaining supplies, etc.