Client Experience & Operations Specialist Administrative Operations | Scheduling Management | Patient & Client Experience Part-Time (25-30 Hours/Week) | WAV Physical Therapy & Movement | San Clemente, CA Run the Administrative Operations of a Growing Practice WAV Physical Therapy & Movement is looking for a capable, personable and highly dependable Client Experience & Operations Specialist to become an important part of the administrative and day-to-day operations of our practice — someone who can run the desk, the systems, and the business side with equal confidence. This is more than a traditional front desk position. We're looking for someone who keeps the calendar full and running smoothly, manages the operational details that keep the practice healthy, and makes every patient and client feel like this is the best appointment or class of their day. About WAV WAV is a locally owned practice in San Clemente, CA offering Physical Therapy, GYROTONIC®, Pilates, massage therapy, sauna, and wellness services. We're a unique hybrid: a practice that accepts Medicare and Blue Shield alongside out-of-network PT services, delivered with the warmth, polish, and personal attention of a boutique wellness studio. What You'll Do Oversee scheduling operations across Physical Therapy, GYROTONIC®, Pilates, massage therapy, sauna, and wellness services, managing provider calendars to maximize availability and minimize gaps Be an active part of a small-business team, helping care for the studio environment, supporting staff, and pitching in with the everyday details that keep WAV welcoming, organized, and running smoothly Manage day-to-day administrative operations: patient/client records, billing and payment processes, insurance basics, and office systems Own front-desk operations and set the standard for how patients and clients are welcomed and cared for Maintain established administrative systems and workflows, keeping them organized, current, and running smoothly Coordinate communication and logistics between patients, clients, therapists, instructors, and staff Support hiring, onboarding, and training of future administrative team members as the practice grows Manage administrative projects start to finish — marketing initiatives, patient/client communications, and operational improvements Take ownership of administrative follow-through, making sure tasks and loose ends are completed and communicated What We're Looking For Experience in administrative, clinic, healthcare, wellness, hospitality, or other client-focused operations Strong business judgment and project management skills, with the ability to build and run systems A relationship-driven approach — comfortable being the face of the practice for both patients and clients Comfort learning scheduling and practice management software (Mindbody experience a plus) Someone who takes ownership and naturally asks, "How can we make this better?" Schedule & Pay Part-time, approximately 25-35 hours/week , primarily weekdays $26

•35/hour, depending on experience

Pay:

$26.00

•$35.00 per hour Expected hours: 25.0

•35.0 per week

Benefits:

Health insurance Paid time off Paid training Retirement plan Application Question(s): What attracted you to WAV Physical Therapy & Movement specifically, and what are you looking for in your next position? Part of this role is helping prospective patients and clients understand the value of our services and feel confident taking the next step. Tell us about your experience turning an inquiry or conversation into a booking, purchase, or commitment. What is your approach? You arrive to several things needing attention at once: a provider has an unexpected opening later today, a prospective new client has left a message asking about services, an existing client needs to reschedule, and you discover an administrative task from yesterday was never completed. What do you handle first, and how do you work through the rest?

Work Location:

In person