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AS
Affinity Shipping (USA), Inc.
Sales/Customer Service
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Sales/Customer Service Affinity Shipping (USA), Inc. Diamond Bar, CA Job Details Full-time $40,800
- $47,000 a year 16 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Customer communication Microsoft Outlook Spreadsheets Transportation sales Business development Organizational skills Customer service problem-solving Logistics sales Full Job Description Affinity Shipping is specialized in servicing international logistics solutions, including freight forwarding, air & sea, import & export, customs brokerage, local distribution, warehousing.
- Produce and process data/documents for import shipments ocean and air (occasionally export).
- Coordinate with vendors and carriers to provide timely and excellent service to clients and partners
- Develop relationships with customers and generate new business
- Solicit new customers to promote and expand Affinity Shipping brand
- Proactively handle any day-today challenges
- Build and maintain customer relationships by providing superior customer service
- Present customers with creative cost-effective transportation solutions and offer recommendation as well as options to tailor each customer's needs
- Negotiate rates with both customers and vendors to increase profit.
- Work in a team environment to meet business needs
- Prepare and maintain accuracy of all related documents, monitor status of shipments, and keeping customer updated
- Assisting AR with tracking payments from customer base Experience & Skills Requirement
- Minimum of 1 year in Sales or Customer Service is preferred
- Competitive energy and passionate spirit
- Strong negotiating and problem-solving skills
- Strong organization and prioritization skills
- Good communication and customer service skills
- Work well independently as well as with a team in fast-paced environment
- Proficient in MS Office Excel and Outlook We offer competitive benefit package (health coverage/ dental/ vision/ 401K after one year of employment), excellent training program and a high dynamic global working environment.
Job Type:
Full-time Pay:
$40,800.00- $47,000.
Commute:
Diamond Bar, CA 91765 (Required)Work Location:
In personBenefits
- 401(k) Plans
- Health Insurance
- Dental Insurance
- Vision Insurance