Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
HP
Happy Paws Kennels, Inc
Customer Relations and Reservation Specialist
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on California data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Job Overview We are seeking an energetic and detail-oriented Customer Relations and Reservation Specialist who loves pets to join our dynamic team. In this vital role, you will be the first point of contact for our valued clients, providing exceptional customer support and managing reservations with enthusiasm and professionalism. Your proactive communication skills and technical proficiency will ensure a seamless experience for clients while supporting the overall success of our organization. This paid position offers an exciting opportunity to develop your client service expertise in a fast-paced environment dedicated to excellence. Duties Respond promptly and courteously to inbound customer inquiries via phone, email, and in person, ensuring a positive experience. Manage reservation requests accurately, updating systems efficiently while maintaining attention to detail. Handle cash transactions and process payments securely when necessary, adhering to cash handling protocols. Maintain organized records of client interactions, reservations, and service requests through precise documentation. Collaborate with team members to troubleshoot customer concerns, offering solutions that prioritize client satisfaction and loyalty. Ability to work with, handle, and care for dogs and cats in a boarding environment. Skills Fluency in English and additional languages (bilingual/multilingual skills) is highly desirable to serve a diverse clientele effectively. Proven experience in sales or customer support roles, especially client service or pet care environments. Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook) for documentation and communication purposes. Excellent phone etiquette combined with outstanding verbal and written communication skills. Demonstrated ability to handle multiple tasks efficiently with strong organizational skills and attention to detail. Technical proficiency in computer systems, reservation software, and data entry tools is essential. Exceptional problem-solving abilities in customer service scenarios, ensuring quick resolution of issues while maintaining professionalism. Outbound calling experience is a plus for follow-up communications with clients. Join us as a Customer Relations and Reservation Specialist where your enthusiasm meets your expertise! Bring your passion for delivering top-tier client service while developing valuable skills in a vibrant team environment that values your contributions every step of the way.