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Vireon Consulting

Customer Service Associate

Career Insights for Customer Service Representative (General)

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

Vireon Consulting, a sales and development firm , is seeking a Customer Service Associate to join our sales team. We believe that everyone deserves access to affordable wireless services, and our sales events make that possible. In this Customer Service Associate role, you will engage with clients in person, demonstrate mobile plans with unlimited talk, text, and data, and guide them through simple enrollments. As a Customer Service Associate, you'll begin with a training program that covers our affordable mobile solutions, effective sales techniques, and how to deliver exceptional customer experiences. The Customer Service Associate will listen to clients describe their wireless needs and guide them toward affordable plans that keep them connected and fit their budget. Role Responsibilities of the Customer Service Associate Connect with customers in person to understand their mobile communication needs and recommend cost-effective plans that align with their budgets. Educate clients in person on how affordable mobile solutions can provide dependable service and help them stay connected effortlessly. Personally assist in selecting budget-friendly devices and plans that maximize value without sacrificing quality or coverage. Highlight the advantages of simple, affordable mobile options during in-person sales interactions, emphasizing ease of access and reliability. Address customer questions professionally, reinforcing trust through transparent advice on cost-effective mobile solutions. Encourage customers to explore affordable upgrades that enhance their mobile experience while saving money. Qualities of the Customer Service Associate Excellent interpersonal skills with the ability to connect naturally with clients. Passion for delivering exceptional service and building lasting sales relationships. Relationship-building skills that foster loyalty and drive repeat sales. Adaptable and quick to learn new products, services, and sales strategies. Collaborative team player who contributes to a positive and supportive workplace.
Pay:
$1,000.00 - $1,450.00 per week
Benefits:
401(k) Professional development assistance
Work Location:
In person

Benefits

  • 401(k) Plans
  • Professional Development
  • Dental Insurance