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Transdev
Customer Service Video Technician
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Service Video Technician Transdev - 3.1 El Cajon, CA Job Details Full-time $18.50 - $23.00 an hour 22 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Customer communication Microsoft Excel Microsoft Outlook Client inquiry handling English High school diploma or GED Full Job Description Transdev in San Diego- El Cajon & Chula Vista is hiring a Administrative Clerk. Working under the guidance of the Customer Service, responsible for all aspects the department administrative function. Administrative Clerk provides administrative and analytical support for a variety of operation functions, including organization and data maintenance, Video Retrieval and Customer Service. This position is based in El Cajon CA in supporting the MTS Contract. This position requires to work predominately night shift.
TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Drug-free workplace: Transdev maintains a drug-free workplace.
TransdevNA.com or watch an overview video .
Transdev is proud to offer:
Competitive compensation package- $18.50 - 23.00per hour Benefits include:Vacation:
minimum of two (2) weeks Sick days: 7 daysHolidays:
7 standard Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standardSan Diego Policy Key Responsibilities:
Manage Lost and Found Collect, organize and properly distribute private objects Coordinate donation/destruction process of any unclaimed items Maintain Daily database for Lost and Found items. Clerical Duties Investigate and escalate incident reports Retrieval Videos and provide summary of findings Investigate Complaints Assist with the investigation process for any customer complaints. Cover Receptionist Area for South Bay Administrative Clerk when needed. Other Duties asAssigned Qualifications :
High school diploma or equivalent, such as GED, required Bachelor's degree preferred 2 years office experience preferred Strong verbal and written communication skills; ability to speak and write in English Professional, courteous, and effective interpersonal skills when interacting with the public, clients, and internal staff Ability to handle customer inquiries and complaints with patience and professionalism Proficient in Microsoft Office (Word, Excel, Outlook) Strong organizational, time-management, and prioritization skills Ability to work independently and collaboratively as part of a team Ability to adapt to flexible or varying work schedules Travel requirement (50%): Commute between Chula Vista and El Cajon office as needed Availability to work in the early morning or late evening as needed.Pre-Employment Requirements:
Must submit to drug testing, and a criminal background checkPhysical Requirements:
Must be able to work shifts or flexible work schedules as needed. 100% of work is accomplished indoors and in air conditioned orwell-ventilatedfacilities Work is accomplished in an office or in a cubicle space equipped with a telephone and computer. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.About Transdev :
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact Drug-free workplace: Transdev maintains a drug-free workplace.
Applicants must:
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). Successfully pass a pre-employment drug screen.California applicants:
Job Category:
Professionals Job Type:
Full Time Req ID:
8859Pay Group:
WVY Cost Center:
326 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.California applicants:
About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good.Find out more at http:
//www.TransdevNA.com or watch an overview video .
Benefits
- 401(k) Plans
- Other Retirement and Savings
- Health Insurance
- Dental Insurance