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AppleOne
Customer Service Representative
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Job Summary:
We are seeking a Customer Service Representative for a full-time, temp-to-hire opportunity supporting customers in the car insurance industry. This role is ideal for a bilingual Mandarin and English professional who enjoys helping clients, answering questions, solving problems, and providing a positive customer experience by phone and in person. This is a great opportunity for an entry-level or early-career candidate who wants to grow in customer service, insurance support, and client care. The position offers a small office environment, supportive leadership, hands-on training potential, and a team-focused setting where reliability, attendance, initiative, and a positive attitude are valued. Candidates with prior insurance experience or a P&C license may qualify for higher compensation opportunities.Key Responsibilities:
- Answer incoming customer calls and assist clients in Mandarin and English.
- Provide professional customer service over the phone and in person.
- Remind customers about policy payments and help support account-related questions.
- Assist with basic administrative duties, documentation, and customer follow-up.
- Resolve customer concerns with patience, accuracy, and a solution-focused approach.
- Work closely with the team to support daily office operations and customer service goals.
Compensation and Benefits:
- Job type: Temp-to-hire.
Schedule:
Full-time, office hours from 9:00 AM to 6:00 PM.- Compensation for entry-level candidates: $20 to $25 per hour.
- Candidates with insurance background: Up to $30 per hour.
- Candidates with a P&C license: $4,000 to $5,000 per month plus commission.
Location:
El Monte, CA / Walnut, CA / Arcadia, CA area.- Work environment: Small office environment.
- Attendance is very important.