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We're looking for someone who genuinely enjoys helping people and knows how to turn a frustrating customer interaction into a positive experience. You'll communicate with clients throughout the day while coordinating appointments, resolving issues, updating records, and working behind the scenes with internal departments.
This is a strong opportunity for someone who wants to take their customer service experience into a more professional client services or operations environment.
YOUR DAY-TO-DAYServe as a primary point of contact for clientsRespond to phone, email, and online inquiriesSchedule and coordinate appointmentsAnswer questions regarding services and accountsResolve customer concerns professionallyDocument client interactions accuratelyFollow up on open requests and outstanding issuesCoordinate with internal departments to resolve problemsMaintain customer information in company systemsProcess service requests and updatesIdentify recurring customer issues and communicate trends to managementAssist with reports and administrative projectsMaintain confidentiality of client informationProvide a consistently positive customer experience
RH
Robert Half
Client Experience Specialist
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Job Description
YOU'RE NOT JUST ANSWERING THE PHONE
—YOU'RE THE FACE OF THE COMPANY.A
growing healthcare services organization in Oceanside is searching for a Client Experience Specialist to join its customer support team.We're looking for someone who genuinely enjoys helping people and knows how to turn a frustrating customer interaction into a positive experience. You'll communicate with clients throughout the day while coordinating appointments, resolving issues, updating records, and working behind the scenes with internal departments.
This is a strong opportunity for someone who wants to take their customer service experience into a more professional client services or operations environment.
YOUR DAY-TO-DAYServe as a primary point of contact for clientsRespond to phone, email, and online inquiriesSchedule and coordinate appointmentsAnswer questions regarding services and accountsResolve customer concerns professionallyDocument client interactions accuratelyFollow up on open requests and outstanding issuesCoordinate with internal departments to resolve problemsMaintain customer information in company systemsProcess service requests and updatesIdentify recurring customer issues and communicate trends to managementAssist with reports and administrative projectsMaintain confidentiality of client informationProvide a consistently positive customer experience