Customer Account Specialist

Folsom, CA Temporary $23.00

•$25.00/hr

Onsite Job Description Customer Account Specialist Location:

Folsom

Schedule:

Monday

•Friday, 8:00 AM

•4:30 PM

Pay:

$23.00 to $25.00. DOE Position Overview We are recruiting on behalf of our client for a Customer Account Specialist to support key business accounts and partner closely with the sales team. This role is focused on building and maintaining long-term customer relationships, processing orders, managing account information, and ensuring a high level of service for established business customers. The ideal candidate will have experience supporting B2B customers, handling ongoing account relationships, and managing customer needs throughout the entire account lifecycle. This is not a call center environment and is best suited for someone who has supported business accounts rather than one-time consumer transactions. Key Responsibilities

Manage and maintain relationships with assigned business accounts

Process customer orders accurately and efficiently

Track orders, shipments, and delivery schedules

Communicate pricing, product availability, and order updates

Maintain customer records within CRM and ERP systems

Process account updates, changes, and customer requests

Coordinate with internal departments to ensure customer needs are met

Handle returns and customer issues through resolution

Prepare professional email correspondence and documentation

Monitor customer forecasts and follow up on account activity

Support the sales team with account management and administrative tasks

Maintain accurate records of customer interactions and account history

Qualifications

3+ years of customer service, account management, sales support, or customer account coordination experience

Experience supporting business-to-business (B2B) customers required

Strong order processing experience

Experience working with CRM and ERP systems

Proficient in Microsoft Outlook, Word, and Excel

Professional phone presence and written communication skills

Strong organizational and multitasking abilities

Detail-oriented with the ability to manage multiple priorities

Experience building and maintaining long-term customer relationships All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

Job Reference:

JN

•072026-426423