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QE
Quantum Enterprise Group
3PL Customer Service REpresenative
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Job Description
3PL Customer Service REpresenative Quantum Enterprise Group Fontana, CA Job Details Temp-to-hire | Full-time $20 - $21 an hour 6 hours ago Qualifications Customer communication Crisis management High school diploma or GED Managing clients in a customer support role Attention to detail Quality control Full Job Description Job Overview We are seeking a 3PL CSR to support our CSR Department. The ideal candidate will be detail-oriented, adaptable, and capable of handling the precise and demanding responsibilities associated with this role. We require an individual who is highly organized, exercises sound judgment, and maintains close attention to detail to ensure accuracy, particularly when processing government bond documentation. Responsibilities Control and authority over all aspects of inventory and order management Handles all crisis resolutions. Manage inventory control and quality assurance for customer products. Direct control over traffic, IT, and operational processes that affect a positive outcome in the area of customer service. Establish rapport with customers and interact to ensure open communication for problem resolution. Provide timely feedback to customers regarding service failures or any other concerns. Exercise discretion in inventory situations to ensure orders are shipped complete. Direct the workflow of orders to Traffic and Operations Departments for timely shipment. Coordinate and process orders requiring special handling, such as bonded shipments. Address all customer issues and ensure effective and long-term problem resolution. Make decisions and dictate to Operations what priorities are and the flow of work to be accomplished. Handle all billing and collection issues. Professionally handle irate customers. Obtain customer feedback. Other duties as assigned.