Position Title:

CSR1

Schedule:

Monday to Friday 7 am - 3:30 pm plus OT.

Pay Rate:

$20.00 to 21.00 DOE

JOB SUMMARY

The CSR is primarily responsible for providing outstanding customer service and operational oversight. Assisting customers by utilizing highly in-depth knowledge of customer products, procedures, and processes.

DUTIES AND RESPONSIBILITIES

The Customer Service Representative performs the following tasks: Control and authority over all aspects of inventory and order management Handles all crisis resolutions. Manage inventory control and quality assurance for customer products. Direct control over traffic, IT, and operational processes that affect a positive outcome in the area of customer service. Establish rapport with customers and interact to ensure open communication for problem resolution. Provide timely feedback to customers regarding service failures or any other concerns. Exercise discretion in inventory situations to ensure orders are shipped complete. Direct the workflow of orders to Traffic and Operations Departments for timely shipment. Coordinate and process orders requiring special handling, such as bonded shipments. Address all customer issues and ensure effective and long-term problem resolution. Make decisions and dictate to Operations what priorities are and the flow of work to be accomplished. Handle all billing and collection issues. Professionally handle irate customers. Obtain customer feedback. Other duties as assigned.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED); three years or more related experience in customer service, preferably 3rd party logistics or equivalent combination of education and experience.

Pay:

$20.00 - $21.00 per hour

Work Location:

In person