Full Job Description Title :

Customer Service Representative Reports To:

Customer Service Representative Supervisor Class Code:

Salary, Exempt Job Purpose :

The Customer Service Representative (CSR) is a vital component of this Company. The CSR is a liaison between the Company and our customers. All customer issues must be handled with professional demeanor and decorum.

Duties and Responsibilities:

Promptly respond to and address all customer inquiries via phone and email in a professional and courteous manner. Follow establish guidelines to receive and answer customer questions, comments, and complaints. Effectively, promptly, and professionally communicate with the customer on the status of their orders. Work independently on assigned accounts pushing orders throughout the manufacturing process from purchase order to shipment. Ensure effective resolution and interface with other internal departments to resolve discrepancies, and /or issues using problem solving skills. Professionally communicate resolutions to customer issues to ensure customer satisfaction. Provides clerical support including generating and maintaining paperwork, corresponding files, and answering inbound customer service calls. Must use and maintain basic product knowledge to ensure that excellent customer service is provided. Effectively use multi-task, time management, and organizational skills. Able to efficiently and effectively use BatchMaster ERP, Microsoft Word, Excel Outlook.

Qualifications and Experience:

College degree preferred. 2+ year previous manufacturing experience. Excellent organization and prioritization skills. Must have excellent oral, written and communication skills. Training in cGMP's 21CFR Part 111.

Essential Physical Requirements:

Frequent sitting and desk work. Frequent typing and viewing computer monitor.

Job Type:

Full-time Pay:

From $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

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