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Robert Half

Customer Service Representative

Entry-Level JobVerifiedNo experience needed

Career Insights for Customer Service Representative (General)

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Based on California data

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What they do

A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.

$42,494 / year median in California

-9% projected decline

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Job Description

Description We are looking for a Customer Service Representative to join a growing team in Gardena, California on a contract basis with the potential for a permanent role. This role supports both customer interactions and sales operations, combining responsive service, accurate record management, and day-to-day coordination for the outside sales team. The ideal candidate is organized, communicative, and comfortable balancing phone-based outreach, administrative tasks, and detailed data entry in a fast-paced environment.
Responsibilities:
  • Deliver responsive support to customers while assisting the sales organization with daily operational needs.
  • Partner with outside sales representatives to coordinate follow-up activities, documentation, and routine administrative tasks.
  • Place outbound calls to prospective and existing customers to support lead development and ongoing communication.
  • Record customer details, sales activity, and order-related information with a high level of accuracy.
  • Maintain organized and current information within CRM platforms and internal tracking systems.
  • Update sales documents, reference materials, and shared files so teams have access to current information.
  • Monitor open leads and follow-up items to help ensure timely responses and consistent customer engagement.
  • Contribute to general office support and data entry tasks that keep customer and prospect records well organized. Requirements
  • Prior experience in customer service is strongly preferred.
  • Background in sales support, inside sales, administrative coordination, or a similar function is an advantage.
  • Strong verbal and written communication skills with a detail-oriented approach to customer interactions.
  • Proficiency with Microsoft Office applications, especially Excel.
  • Experience using CRM software; Salesforce knowledge is highly preferred.
  • High attention to detail with the ability to enter and manage data accurately.
  • Ability to work independently while contributing effectively to a broader sales team.
  • Dependable, organized, and adaptable when learning new tools and processes.
TalentMatch® ­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .