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C
Confidential
Customer Service Representative
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Customer Service Representative Confidential Glendale, CA Job Details Full-time $21 - $25 an hour 4 hours ago Qualifications Professional networking Interpersonal skills Continuous improvement Attention to detail Conflict management Full Job Description Key Responsibilities Customer Support & Relationship Management Proactively communicate with current and prospective customers via phone, email, and other communication channels to support business growth and customer engagement. Respond promptly and professionally to customer inquiries, identifying appropriate solutions and next steps. Build and maintain strong customer relationships through exceptional service and follow-through. Provide accurate information regarding products, services, pricing, and order status. Quoting & Order Management Prepare accurate customer quotes by reviewing specifications and requirements to ensure appropriate products, materials, and pricing are provided. Process quotes, orders, and related documentation accurately and efficiently within company systems. Monitor and track customer requests to ensure timely completion and communication. Problem Resolution Develop a thorough understanding of products, services, and customer needs to independently address a variety of inquiries. Identify and resolve customer concerns in a timely and professional manner. Recommend appropriate solutions and alternatives while ensuring customer issues are fully resolved. Coordinate with internal teams to support seamless order fulfillment and an exceptional customer experience. Documentation & Process Support Maintain accurate records of customer interactions, transactions, inquiries, and resolutions. Contribute to the continuous improvement of customer service processes and best practices. Ensure compliance with established procedures and service standards. Additional Responsibilities Perform other duties and responsibilities as assigned. Qualifications Previous experience in customer service, customer care, sales support, inside sales, or a related role. Strong verbal and written communication skills. Excellent problem-solving and conflict-resolution abilities. High attention to detail and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency with ERP, CRM, or other business systems preferred. Commitment to delivering an exceptional customer experience.