Location:

Allied Health Solutions Medical Group -

Inglewood, CA Job Type:

Full-Time Department:

Operations Allied Health Solutions Medical Group is an outpatient medical clinic committed to delivering high-quality, compassionate care to our patients. We are currently seeking a professional, organized, and patient-focused bi-lingual (English and Spanish) Medical Call Center Representative to join our team. This role plays a key part in ensuring smooth communication between our patients, staff, and providers. The clinic is located in Inglewood, California. This is a full-time position from Monday to Friday, 8:30 AM to 5:00 PM. Key Responsibilities Answer large volume of incoming calls promptly and professionally, using proper phone etiquette. Log and distribute messages accurately; respond to voicemails and messages from the Remote Call Center. Address and resolve patient inquiries related to prescriptions, referrals, authorizations, and other requests. Address and resolve patient inquiries related to medical evaluations for disability benefits Schedule appointments for all patients across the clinic. Monitor, respond and resolve to email communications via info@alliedhealthsolutions.com, as well as messages through Tebra and Office Ally. Process and prepare invoices for patient forms and medical records. Process medical records request to 3rd party insurances on request Retrieve, process, fax, email, and log all incoming patient forms and documents Ensure all documentation is accurate and compliant with healthcare standards. Front Desk Support Assist Front Desk staff with check-ins and general administrative tasks as needed. Maintain professionalism and adhere to all Allied Health Solutions policies and procedures. Foster a respectful and collaborative team environment. Administrative Duties Follow up on EDD (Employment Development Department) claims for patients. Follow up and respond to all eScript inquiries in a timely manner. Coordinate and fulfill medical records requests efficiently. Support administrative functions as needed. Attend at least four staff meetings or training sessions per month, preferably on Fridays. Qualifications Associate degree or higher qualifications in healthcare administration or equivalent training is required. Medical Assistant or Certified Nursing Assistant certificate. At least 2 years full time experience in a similar position. Prior experience in a healthcare or call center setting strongly preferred. Knowledge of medical terminology, scheduling software (e.g., Office Ally and Tebra), and healthcare administrative workflows is a plus. Excellent communication, organizational, and multitasking skills. Strong attention to detail and ability to work independently and as part of a team. Bilingual (English/Spanish) is a plus. Benefits Competitive pay Health, dental, and vision insurance Paid time off and holidays Supportive team environment Opportunities for professional growth

Job Type:

Full-time Pay:

$21.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Education:

Associate (Required)

Experience:

Medical Call Center Representative:

2 years (Required)

EDD Disability Administrative Support:

1 year (Required) Ability to

Commute:

Inglewood, CA 90301 (Required)

Work Location:

In person