Customer Care Specialist Location:

Irvine, CA Job Type:

Full-Time About the Role Safeway Tax is seeking a professional, empathetic, and customer-focused Customer Care Specialist to join our growing team. As a primary point of contact for our clients, you'll handle a high volume of inbound calls, address client concerns, provide accurate updates, and deliver exceptional customer service. The ideal candidate has a professional phone voice, strong emotional intelligence, and the ability to remain calm and solution-oriented during challenging conversations. This role also involves documenting client interactions, managing digital documents, navigating CRM and case management software, and following up with clients to ensure their concerns are addressed. Key Responsibilities Answer and manage a high volume of inbound calls professionally and courteously. Provide empathetic, accurate, and professional assistance to clients. De-escalate upset or frustrated clients while maintaining composure. Screen and route calls to the appropriate departments. Document client interactions and updates accurately in CRM systems. Scan, upload, and organize client documents and digital files. Follow up with clients and prioritize urgent concerns. Escalate complex issues to management when necessary. Multitask between phone calls, computer systems, and administrative responsibilities. Handle confidential client information with discretion. Support additional administrative tasks as assigned. What We're Looking For The ideal candidate is: Empathetic, positive, and solution-oriented. Professional and personable with a strong phone presence. A strong listener with excellent verbal and written communication skills. Dependable, organized, and detail-oriented. Comfortable handling high-volume inbound calls. Able to de-escalate difficult conversations and maintain composure. Comfortable operating computers and learning internal software. Experienced with CRM or case management systems (preferred). Able to scan, upload, organize, and accurately document digital files. Capable of multitasking, prioritizing concerns, and escalating issues appropriately. Qualifications High school diploma or equivalent. 1+ year of experience in customer service, call center operations, administrative support, or a related field preferred. Strong communication and organizational skills. Ability to learn new software and internal systems. Commitment to providing exceptional customer service. Why Join Us? At Safeway Tax, we value professionalism, empathy, integrity, and teamwork. Join a collaborative team where you can make a meaningful impact by supporting clients and delivering exceptional customer experiences. Apply today! Submit your resume and tell us why you'd be a great fit for our Customer Care Specialist team.

Pay:

$18.00 - $20.00 per hour

Work Location:

In person