Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
PW
Priority Workforce
Customer Service Representative
Career Insights for Customer Service Representative (General)
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on California data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
Overview PriorityWorforce is looking for a Customer Service Representative in the city of Irvine! Responsibilities May perform some or all of the duties below: Provides customer service support functions to include: filing, POD issue resolution, special order requests, maintain client/customer/broker lists, communicate late payment information , verify credits, communicates order issues with Maruchan plants in California, Virginia, and Texas. Processes/Inputs orders for assigned accounts, order changes and cancellations. Checks inventory. Places back orders as needed. Double-checks prices, pallet quantities, lead time, et cetera on each order. Tracks late orders upon request and provides information to requestor. Processes credits and debits. Communicates with Laguna, Virginia, and Texas warehouses on late deliveries and missed appointments. Handles shipments and payments for Central and South America. Negotiates shipping dates base on inventory of flavor changes. Creates and mails invoices and verifies invoice payments Signs calculation and Value Manifests Will perform basic translation between English and Spanish Provides customer service support functions for the Maruchan military business including communication between the distributor and commissaries for orders and payments. Experience 1-2 years experience in a similar capacity. Military order processing and billing experience highly desirable. Experience/Knowledge of SAP highly desirable. Bilingual English Spanis highly desireable. Beginning to Intermediate level knowledge of Microsoft Office to include Excel, Word and Outlook Able to learn and work with company SAP system accurately and efficiently