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Diamond E

Client Services Specialist

Career Insights for Client Service Representative / Associate

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Based on California data

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What they do

A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.

$50,135 / year median in California

-6% projected decline

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Job Description

Client Services Specialist Diamond E Jurupa Valley, CA Job Details Full-time $1,000 - $1,400 a week 7 hours ago Qualifications Customer follow-ups Customer relationship building In-person customer service Account development Mid-level Brand representation Managing clients in a customer support role Client retention Client base expansion Sales growth strategy Customer engagement New customer acquisition Organizational skills Sales strategy Sales follow-up Consultative selling Full Job Description Some careers are built behind a desk. Yours will be built in the community. Diamond Executives, a sales firm, is seeking a Client Services Specialist to represent Verizon across the Inland Empire. The Client Services Specialist will be out and about, engaging our clients in person and building relationships that drive brand awareness and account growth. As a Client Services Specialist, you'll have one goal in mind: making every client and in-person sales interaction indistinguishable. Same professionalism. Same warmth. Same engagement that makes Verizon's client acquisition reliable. Training builds that consistency. Not through repetition of scripts, but through repetition of quality as a Client Services Specialist. Role Responsibilities of the Client Services Specialist Serve as the first point of contact for clients in person, embodying Verizon's brand values while uncovering sales opportunities through consultative conversations. Provide tailored guidance to clients, helping them understand the benefits of Verizon's services and making sales decisions. Work with Client Services Specialists to develop sales strategies to enhance client acquisition and support Verizon's sales goals for market expansion. Conduct follow-ups to ensure client satisfaction and to explore additional sales opportunities, such as service upgrades or expansions. Promote Verizon's reputation for exceptional service, using it as a sales driver to build trust and attract new clients. Gather client insights to refine sales strategies, ensuring Verizon's sales approach remains client-focused and effective. Qualities of the Client Services Specialist Calm and composed when navigating challenging or sensitive client situations. Highly dependable with the organization skills needed for ongoing client support. Collaborative communicator who keeps internal and external stakeholders aligned. Approachable professional who creates genuine connections with clients. Excellent listener who can uncover concerns, expectations, and service priorities.
Job Type:
Full-time Pay:
$1,000.00 - $1,400.00 per week
Work Location:
In person

Benefits

  • Dental Insurance