Call Center Agent

Description:

Schedule:

Monday - Friday 8:00 a.m. - 5:00 p.m. At MCHC Health Centers, we're all about making a positive impact. We're a mission-driven team that values collaboration, inclusion, and showing up for the people we serve. When you join us, you're not just doing a job, you're making a difference. MCHC is seeking a friendly, detail-oriented Call Center Agent to join our team. As a vital part of our Patient Services team, you will be the first point of contact for patients, helping ensure a positive experience while connecting individuals to the care they need. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. Key Responsibilities Answer and route incoming calls using a multi-line phone system Schedule, reschedule, and cancel patient appointments accurately Provide patients with information regarding services, clinic locations, and insurance eligibility Respond to patient inquiries via phone, fax, and MyChart Update patient records and verify insurance information Coordinate with internal departments and external resources as needed Maintain strict confidentiality and ensure HIPAA compliance We Offer a Cadillac Benefits Package Medical, Dental, and Vision Insurance Paid Time off (PTO) and 9 Paid Holidays Life Insurance 401(k) with up to 4% Employer Match Flexible Spending Account (FSA)

Requirements:

High School Diploma or GED Excellent communication and customer service skills Comfortable using office software, phone systems, and data entry tools Preferred Qualifications 2+ years of experience in a medical or dental office setting Bilingual (fluent) in English and Spanish