A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
20.28 +DOE Join us as our next Guest Service Representative II here in Lemoore, CA at the Navy Inn. Eligible for $600 hiring incentive! Why come to work for NEXCOM at Naval Air Station Lemoore? You can expect an unforgettable, dynamic, and enjoyable work environment. We are an enthusiastic and driven team supporting our retail, services and lodging operations. We push ourselves and those around us to develop personally and professionally, every single day. While some may serve overseas for our country, we hold down the fort - we serve the men and women who wear the flag - America's strength, America's heart. We are here to guide them, and deliver our service members and their families the tools they need to do what they love to do. Here at the Navy Inn in Lemoore, no two days will look the same. So, what does a typical day look like? What does it take to succeed? Provide excellent customer service to our valued and honored guests. Utilize Property Management System to access guest information and retrieve reservation details. Receive requests and process reservations within established guidelines Receives and is accountable for a change in fund. Prepare close bank report and deposits cash receipts at the end of each shift in accordance with established procedures.
Perform a variety of administrative:
Print various reports Ran various reports Answer phones calls Trickster calls Reply to guest inquiries and log calls
The Qualifiers:
One (1) year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. One (1) year progressively responsible experience related to the position to be filled. Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. Must pass a pre-employment criminal background check. Be available to work a variety of hours, which may include early mornings, evenings, weekends, overnight and holidays. The Benefits begin
DAY ONE:
We know you work hard and cultivate the very best solutions for your family - and that's why we offer a competitive federal wage & comprehensive benefit plan. Benefits begin on DAY ONE Medical/Vision & Dental 401(k) & Pension Plan Life Insurance Sick and annual leave accruals Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)! Employee Assistance Plan (EAP)• Includes LifeMart Discount Savings Program
GENERAL EXPERIENCE
One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.
AND SPECIALIZED EXPERIENCE
One 1 year progressively responsible experience related to the position to be filled.
OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE
Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
