Customer Service Representative, Livermore, CA - Wholesale Distribution TECO Technology Livermore, CA Job Details Full-time $70,000 - $72,000 a year 1 day ago Benefits Profit sharing Health insurance Dental insurance Flexible spending account Paid time off Retirement plan Qualifications Teamwork Customer relationship building Interpersonal skills Client database systems Business development Attention to detail Sales management systems proficiency Organizational skills CRM system proficiency Technical Proficiency Full Job Description Customer Service Representative, wholesale distribution TECO Technology is a leading full-line supplier of fluid and motion control products and systems. We are looking for a Customer Service Representative who is energetic, detail-oriented, technically curious, and passionate about providing an exceptional customer experience. If you're a self-starter who enjoys solving problems, building customer relationships, following through, and learning new products and technology , this could be a great opportunity to grow with our team. About the Role As a Customer Service Representative, you will be a key member of our customer-facing team. You'll work directly with customers, vendors, outside sales representatives, and our engineering team to ensure customers receive accurate information, timely quotes, and excellent support from initial inquiry through order completion. This position is ideal for someone who enjoys a combination of customer service, inside sales, order management, quoting, problem-solving, and technical learning. You will report to the Customer Service Manager . Key Responsibilities Provide outstanding customer service by phone and email. Respond promptly and professionally to inbound customer inquiries. Prepare accurate and detailed quotes using CRM systems and vendor portals. Process customer orders accurately, efficiently, and profitably. Follow up with leads and customers through outbound calls and emails. Qualify leads and existing customers and identify opportunities for additional business. Identify opportunities to develop customers into OEM and value-added projects . Enter and maintain accurate customer information and activity in the CRM. Support business development managers with quotes, orders, customer follow-up, and other sales activities. Work closely with engineering to identify and develop value-added solutions. Coordinate with vendors to obtain product information, pricing, availability, and order updates. Expedite orders when necessary and proactively communicate changes or delays. Troubleshoot customer issues involving orders, short shipments, delays, and other service concerns. Learn and manage the company's RMA process when necessary. Develop technical knowledge of TECO's fluid and motion control product lines. Participate in ongoing product, technical, and systems training. Communicate effectively using phone, email, internal messaging, and web-based meetings. Perform additional duties and projects as assigned. What We're Looking ForRequired Qualifications 2-5 years of experience in inside sales, customer service, distribution, manufacturing, or a related field . Strong computer skills and comfort working with CRM and web-based systems. NetSuite experience is a plus. Excellent written and verbal communication skills. Strong organizational skills and attention to detail. Ability to manage multiple priorities while maintaining accuracy. Strong follow-through and a sense of urgency when customers need assistance. Ability to work independently while also contributing to a collaborative team. Comfortable learning technical products and systems. Strong work ethic and dependable attendance. Positive attitude and a good sense of humor. The Person We're Looking For We're not just looking for someone to answer phones and enter orders. We're looking for someone who takes ownership . Someone who sees a problem and works to solve it. Someone who follows up instead of waiting to be asked. Someone who cares about getting the details right and understands that a great customer experience can lead to long-term business. What matters most is that you're smart, curious, dependable, technologically comfortable, and willing to learn. You'll interact with customers, vendors, salespeople, and engineers, so the ability to communicate clearly and build professional relationships is essential. If you enjoy helping people, solving problems, learning technical products, and being part of a team , we'd like to meet you. Why Join TECO Technology? Medical insurance Dental insurance Paid personal time off / vacation Profit-sharing plan Ongoing product and technical training Opportunity to develop your career in customer service, inside sales, and technical sales Collaborative team environment Opportunity to work with customers and products across the fluid and motion control industry Schedule This position requires consistent availability during TECO's scheduled business hours to ensure timely customer response and support, Mon-Fri 8am-5pm, onsite in Livermore, CA. Ready to Join the Team? If you're a motivated self-starter who takes pride in providing excellent customer service and wants an opportunity to grow your sales and technical skills, we'd love to hear from you. Apply today and tell us why you think you'd be a great fit for the TECO Technology team.

Pay:

$70,000.00 - $72,000.00 per year

Benefits:

Dental insurance Flexible spending account Health insurance Paid time off Retirement plan

Work Location:

In person