The specific pay rate and level will depend on the successful candidates qualifications, prior experience and location. A Day in the LifeAs the Service Coordinator you will answer incoming calls with requests for operating instructions or service of equipment. You will prepare work order notices and schedule dispatch of Companys in-house service technician. Recommend use of external contractors where needed. If you are a good fit, you will possess strong verbal and written skills and be adept in communicating with all levels within the company and within the customers organization. The right person will conduct recurring routine tasks in a detailed and organized manner that affect cross department and functional success. Able to multitask, a fast learner, and to be flexible in all situations are a must.

What Youll DoAnswer incoming telephone calls from customers and politely and effectively works with customer to describe service requirement and schedule visit from service technician.

Consider time sensitivity of requests to ensure customer satisfactionGenerate schedule for service technicianTroubleshoot some items via telephone and shares appropriate resources with customersProvide administrative support to service departmentAct as back up to Administrative Coordinator and Operations team with regards to phone coverage and service call tickets.

As needed, conduct safety audits and maintain safety training documentationPerforms other duties as assigned Must HavesExperienced administratorExcellent organization and customer service skillsProven ability to multi-task, managing multiple projectsStrong verbal and written communication skillsMicrosoft Office proficiency Excel, Word, PowerPointNice to HavesMicrosoft Office certification is a plusBi-lingual Spanish reading, writing, and speaking is highly preferred Familiarity with customer management and service coordination tools; exposure to additional technologies such as AI is a plus PerksIts a great place to work where you are given the space to share ideas and opinions and the bottom-line is YOU matter! We value our employees' Quality of Life, and when it comes to mental health, recovery, and self-care, there is no one-size-fits-all approach that is why we provide resources where employees can find information on several wellness topics like nutrition, exercise, emotional health, and more! We all need to rest and recharge thats why in addition to vacation and sick time we also offer 10 days + 2 half days company-paid holidays! We offer a variety of benefits that offer you flexibility and choice, a simple selection experience, and the ability to take control over your benefit spending.401(k) Retirement Plan with Company Match.

Life is unpredictable, having Company Paid Life Insurance and knowing that your loved ones will be protected financially in the event of an unexpected death can give you peace of mind.

We also offer DailyPay, HSA, FSA, EAP and Pet Insurance! Flexibility & Evolving ResponsibilitiesThis job posting is intended to convey the general nature and level of work expected in the role. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Responsibilities may evolve over time, and team members may be asked to take on additional tasks or adjust their focus in response to changing business needssometimes with or without prior notice. This flexibility is a valued part of our culture and supports our commitment to collaboration, agility, and shared success.

Equal Employment Opportunity & Hiring RequirementsPre-employment screenings are conducted after a conditional offer of employment is extended, in accordance with fair hiring laws. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability and any other legally protected status. We are interested in every qualified candidate who is legally authorized to work in the United States on a permanent basis. At this time, we do not sponsor employment visas or provide immigration sponsorship now or in the future. Our company uses E-Verify to confirm employment eligibility.

AI Use in Our Interview ProcessYou are welcome to use AI tools to prepare in advance for our interview process. During interviews, however, candidates should respond based on their own knowledge, experience, and perspective without real-time assistance from AI or another person. This helps us have an authentic conversation and evaluate candidates consistently. If you need a reasonable accommodation to participate in the interview process, please let us know. #MMMC