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Front Desk Admin/Customer Service - Bilingual English/Spanish Required
Career Insights for Customer Service Representative (General)
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Scorecard
Based on California data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$42,494 / year median in California
-9% projected decline
Job Description
This position will be for 3 to 4 months long. We have an immediate opening for a bilingual English/Spanish front desk/customer service admin for our office in Livermore, CA. We are looking for a reliable and engaged individual who is comfortable learning new systems and new information at an accelerated pace. Candidate will be tasked with answering phone calls and directing them to the correct recipient's. Must have strong, polite phone presence to pass along information clearly. Detailed data entry of new applicants into our applicant tracking system and more.
Requirements:
Experience with phone systems and how to transfer calls effectively. Bilingual Spanish/English. Microsoft excel/word experience. Strong customer service attitude and phone presence.
Job Duties:
Answer a high volume amount of phone calls and direct them to the correct recipients. Answer simple questions and direct candidates to our website for more information. Track and contact individuals when trainings are overdue. Communicate in an effective and clear way to candidates and potential clients. Set candidates up on sign up paperwork and be able to clearly answer applicants questions. Input data into our applicant tracking system and update information when needed. restock snacks, coffee and front office amenities for candidates and walk-ins.
Schedule:
Monday
•Friday 8:00am
•4:30 pm
Salary:
$22.00
•$25.00 per hour based on relative experience. #INDOS5 Bilingual Spanish and English