Customer Service Representative

Description We are looking for a Customer Service Representative to join a busy team in Long Beach, California on a Contract to Permanent basis. In this role, you will support customer communication, review shipping and order documentation for accuracy, and help ensure billing records are completed correctly. This position blends customer service, administrative coordination, and document verification in a fast-paced environment where attention to detail is essential.

Responsibilities:

• Communicate with customers to obtain required signatures, supporting documents, and other missing information needed to complete order processing.

+ Take and create customer orders in Cyclelution + Update customer master file with current contact information + Collect client work orders and additional services documentation to bill client + Work directly with Operations to get information for billing clients, including monitoring the open orders + Gather and review all bill of landing, receiving reports and other internal documents form operations to complete load + Work with customers to get proper documentation for claimable material + Invoice and settle both inbound and outbound orders + Reconciles customer orders and other purchases to ensure billable items have been invoiced.

• Review operational paperwork after truck receipts are logged and confirm that shipment details are accurate and complete.
• Coordinate closely with dispatch and operations teams to clarify discrepancies and keep customer-related records up to date.
• Prepare invoices and assist with billing activities by confirming order information before final submission.
• Assemble and organize shipment and order documentation to support accurate recordkeeping and timely processing.
• Enter order details into internal systems and verify that all entries align with supporting paperwork.
• Respond to customer questions regarding documentation, order status, and service-related issues in a thorough and attentive manner. Requirements
• At least 1 year of experience in customer service, billing support, order entry, or a related administrative role.
• Background supporting import or export customer service activities is preferred.
• Ability to review documents carefully and identify missing or inconsistent information.
• Strong written and verbal communication skills when working with customers and internal teams. + Speak, read write and understand English and Spanish with correct usage of grammar, punctuation, etc. + Highly organized, detail oriented and can work in a fast pace environment + Excellent reasoning and problem solving skills + Strong verbal communication skills
• Comfortable managing multiple tasks in a deadline-driven environment.
• Proficiency with basic computer systems and data entry functions.
• Organized approach to handling paperwork, invoices, and service records.

TalentMatch® ­Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .