Customer Service Representative (CSR)

Customer Service Representative (CSR) Draftomat Los Angeles, CA Job Details Full-time $18 - $28 an hour 10 hours ago Benefits Paid training Opportunities for advancement Qualifications Record keeping Phone communication Administrative experience Organizational skills Appointment scheduling Communication skills Entry level Customer complaint resolution Client interaction via phone calls Full Job Description About Us Draftomat is a professional landscaping and grounds maintenance company delivering dependable outdoor maintenance solutions for residential and commercial properties. Our team is committed to providing exceptional service and maintaining healthy, attractive outdoor spaces. Job Summary We are seeking a motivated and customer-focused Customer Service Representative (CSR) to support clients and daily office operations. This role involves handling customer inquiries, scheduling services, and ensuring a positive client experience. Key Responsibilities Respond to customer calls, emails, and service inquiries Schedule landscaping, maintenance, and seasonal services Coordinate appointments with field teams and supervisors Maintain accurate customer records and service updates Resolve customer concerns professionally and efficiently Support administrative functions including billing support and service confirmations Qualifications Previous customer service or administrative experience preferred Strong communication and organizational skills Comfortable using scheduling software and office systems Detail-oriented with strong multitasking ability Reliable and professional demeanor

Compensation & Benefits Pay:

$19 - $28 per hour Full-time schedule Paid training Career growth opportunities Work Schedule Monday to Friday