Customer Support Representative-III#26-01590

Los Angeles, CA

Onsite

Contract

Starts 4/01/2026

Ends 8/03/2026 Job Description

Join Our Team in Los Angeles, CA! Are you ready to be a part of a dynamic team that empowers local economies? At DoorDash, we're expanding into new verticals and enhancing customer experiences. We're looking for a detail-oriented Customer Experience Specialist to support a newly launched product during its pilot phase. Based in the vibrant city of Los Angeles, CA, this role offers an exciting opportunity to contribute to our growth journey. Role Overview In this role, you'll be part of a focused pod dedicated to delivering high-quality, reliable customer service. If you're organized, responsive, and enjoy solving problems, we want to hear from you! Key Responsibilities

Respond to inbound customer inquiries via email and SMS

Evaluate refund eligibility based on policy and criteria

Validate order details before processing

Prepare and submit structured approval requests

Track resolution status and ensure accurate case closure

Complete required forms, documentation, and daily reporting

Escalate high-risk or policy-exception requests when needed

Communicate clearly and professionally with customers

Identify recurring issues and flag trends to the pod lead

Requirements

Prior customer support or similar relevant experience

Strong written communication skills

High attention to detail and comfort with policy-driven frameworks

Ability to follow structured SLA processes accurately

Sound judgment in determining when to escalate

Proficiency with Google Suite and email

Availability to work evening and weekend shifts

Preferences

Bachelor's degree or higher, or currently pursuing one

1 year of experience in sales, consulting, strategy, or related fields

Experience working with external partners

Ability to thrive in a fast-paced, evolving environment Ready to make an impact? Apply now and join us in shaping the future of customer support at DoorDash! By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.