Customer Service Representative Simple HealthKit - 4.0 Milpitas, CA Job Details Full-time $25.98 - $31.29 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Computer operation Google Workspace Teamwork Microsoft Excel Microsoft Outlook Writing skills Administrative experience Organizational skills Business Administration Customer information system software Associate's degree

Full Job Description About Us:

Simple HealthKit provides a fully integrated enterprise grade digital healthcare platform that combines screenings, real-time insights, and clinical services to ensure continuous care. Whether at-home or in-clinic, we deliver actionable results with proactive follow-up, supported by advanced AI and a strong member engagement. Our scalable full-stack infrastructure enables trusted, connected care anytime and anywhere. Our mission is to provide accessible, affordable, and innovative healthcare solutions in a convenient and easy-to-use manner. Everyone — regardless of insurance or socioeconomic status — deserves to understand what's going on in their bodies. That's why we've re-engineered testing and are developing affordable solutions to empower everyone to achieve better health.

Summary of Essential Functions:

The Client Services & Office Coordinator serves as the first point of contact for customers and visitors while ensuring smooth daily office operations. This role prioritizes delivering exceptional customer service, handling client communications, and resolving inquiries, while also managing administrative and office support functions to maintain an efficient and professional workplace. While this role reports to the Operations Manager, it works cross-functionally to support accuracy, consistency, and compliance across the organization.

Essential Job Functions:

Serve as the primary point of contact for customers via phone, email, and in person Deliver a high level of customer service by addressing inquiries, requests, and concerns promptly and professionally Resolve customer issues and escalate complex matters as needed Schedule appointments, manage calendars, and coordinate customer communications Maintain accurate customer records and follow up to ensure satisfaction Represent the company in a positive, courteous, and professional manner at all times Manage office supplies, equipment, and vendor relationships Handle administrative tasks including filing, data entry, and correspondence Support employee onboarding and office procedures Assist with special projects, cross-functional initiatives, and other tasks as assigned by the supervisor or management to support the overall operations of the company

Qualifications:

Associate's or Bachelor's degree in Business Administration or related field Proven experience in customer service, office administration, or a related role Minimum 1-2 years of experience in customer service or office administrative roles Ability to multitask while maintaining a customer-first mindset Proficiency with Microsoft Office, Google Workspace, and customer management systems Strong problem-solving skills and attention to detail Strong organizational skills and attention to detail. Excellent verbal and written communication skills. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Problem-solving skills and a proactive attitude. Ability to work both independently and as part of a team. Spanish speaking a huge plus.

Knowledge and Skills:

Strong organizational skills and attention to detail in documentation Excellent verbal and written communication skills for cross-functional collaboration Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and electronic document management systems Problem-solving skills and a proactive attitude toward improvement initiatives Ability to multitask and prioritize tasks effectively in a fast-paced healthcare environment Ability to work both independently with minimal supervision and collaboratively as part of a team Strong capacity to manage multiple tasks and deadlines simultaneously while maintaining accuracy Flexibility and willingness to adapt to changing priorities, assist teammates, and contribute to a collaborative, team-oriented work environment

Physical Demands:

Ability to sit for extended periods of time while reviewing documents, analyzing data, and preparing reports Ability to stand and walk for extended periods when conducting facility audits, inspections, and cross-functional collaboration activities Ability to lift and carry materials up to 20 pounds, including binders, files, documentation, and small equipment Visual acuity sufficient to review detailed documents, inspect products and processes, and work effectively with computer systems and electronic documentation Manual dexterity required for computer operation, handling documents, and operating quality testing equipment Ability to communicate clearly both verbally and in writing with team members, management, and cross-functional partners Ability to work in both laboratory and office environments and wear required personal protective equipment (PPE) when accessing laboratory areas Ability to work in a fast-paced environment with multiple priorities and deadlines Simple HealthKit is an equal opportunity employer committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable federal, state, or local law. We are committed to compliance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA). Simple HealthKit provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. The determination of what constitutes a reasonable accommodation will be made on a case-by-case basis through an interactive process between the individual and Simple HealthKit, taking into consideration the essential functions of the position, the nature and cost of the accommodation needed, and whether the accommodation would impose an undue hardship on company operations. Applicants and employees who require an accommodation should contact Human Resources or notify their supervisor or hiring manager to initiate this process.

Pay:

$25.98 - $31.29 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person